Toughen Up Digital Privacy Policy

Last Updated: April 2025

ToughenUpDigital.com is committed to protecting the privacy and confidentiality of all clients, site visitors, and business contacts. This policy outlines what information may be collected, how it’s handled, and how your privacy is respected.

1. Information Collected
   We may collect the following types of information from clients and site visitors:
   • Name, email address, phone number, mailing address
   • Usernames, passwords, and login credentials for platforms such as WordPress, email, hosting, or third-party tools
   • Payment and billing information
   • Business plans, correspondence, and internal company documentation
   • Employee names or contact details provided for business purposes
   • Analytics or usage data through cookies or embedded services
   
   
2. How We Collect Information
   Information is collected through:
   • Contact forms, intake forms, and email exchanges
   • Verbal discussions, video calls, and file transfers
   • Website analytics tools or cookies (as applicable)
   • Direct access to client systems for setup, maintenance, or optimization
   
   
3. Use of Information
   Information is used for:
   • Building, managing, and optimizing websites and online business systems
   • Communicating with clients and managing project timelines
   • Billing and invoicing (where applicable)
   • Showcasing client work as examples for potential clients (with discretion and no sensitive data displayed)
   
   
4. Third-Party Access
   We may work with subcontractors or external service providers (e.g., designers, developers, or technical specialists). These parties will only receive access to information as required to complete the work and are expected to treat all information with confidentiality.
   
   
5. Data Protection & Storage
   Client data is stored securely using standard digital protection measures, such as:
   • Password managers for login credentials
   • Encrypted storage for sensitive files
   • Device and account security protocols
   Information may be retained indefinitely unless deletion is requested and deemed appropriate.
   
   
6. Cookies & Analytics
   ToughenUpDigital.com may use cookies or similar technologies to monitor traffic and improve the site. Third-party services (like Google Analytics) may also collect data. Visitors can disable cookies in their browser settings if preferred.
   
   
7. Client Rights
   Clients have the right to:
   • Access the information stored about them
   • Request corrections, updates, or deletions of their personal data
   • Request a transfer of their site or digital property (excluding proprietary Toughen Up Digital content or assets)
   Please note: Any proprietary tools, systems, templates, or assets used in creating or managing your site remain the intellectual property of Toughen Up Digital unless explicitly agreed otherwise.
   
   
8. International Clients
   We work with clients across Canada and internationally. We aim to comply with Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act) and will make reasonable efforts to align with other applicable privacy laws such as GDPR (EU) or CCPA (California) as needed.
   
   
9. Ownership, Retention, and Transfer
   Information may be retained indefinitely to maintain continuity, support future project phases, or ensure business operations. In the event Toughen Up Digital is sold, merged, or transferred to another owner or partner, your information may be part of the transferred assets. You will be notified if that occurs.
   
   
10. Contact
    For privacy-related questions or to request access or deletion of your information, contact:
    
    Randy LaHaie
    Email: Randy@ToughenUpDigital.com